Returns & refunds

How to request a return

Damaged, incorrect or defective items

Please tell us promptly if an item arrives damaged, is incorrect or is missing from your parcel. Keep photos and packaging where available, as these can help us investigate.

For qualifying defective goods covered by the Consumer Protection Act, you may return them within six months of delivery and choose a repair, replacement or refund, subject to the Act. Germinico bears the applicable return costs. Original packaging is not a condition of exercising these statutory rights.

Changed your mind about an online purchase?

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel within seven days after receiving the goods, without a reason or penalty. You pay only the direct cost of returning the goods, and the payment is refunded within 30 days of cancellation.

Legal exceptions apply, including certain everyday-consumption goods, goods made to your specifications, and items that by their nature cannot be returned or deteriorate rapidly. We will explain any applicable exception for your product; it does not remove your rights if goods are defective or incorrectly supplied.

Seeds, food and other sensitive products

Keep the product label, batch number and purchase details where possible. For a seed-quality query, please share sowing dates, storage conditions and growing conditions to help us investigate. We assess the circumstances of each request without excluding statutory rights.

Refunds and return costs

We will confirm the refund amount and payment method when arranging your refund. Bank processing time can vary. For a qualifying cooling-off cancellation, the statutory 30-day refund period applies. Other remedies will be handled within the applicable legal requirements.

Contact us to agree safe packaging and transport, especially for temperature-sensitive or restricted goods. Please do not send products directly to the manufacturer unless we have arranged this with you.